Turnaround: same day (before 3pm CST), if item available. Backorders lead times are determined by manufacturer's.
Returns: 30-day money-back guarantee, but a 10% restocking fee can be applied via buyer's error if Industrial Sensors & Controls decides to do so. Please see Refund policy for more details.
Shipping: Domestic to all 48 states via UPS and USPS. International via DHL.
*If buyer chooses to use their own account for shipping, they must specify. And if they use their own account for shipping, it is the responsibility of the buyer to contact their representative of their carrier for issues dealing with shipping costs and claims.
Shipping Methods With FREE SHIPPING
If buyer chooses FREE SHIPPING, Industrial Sensors & Controls (ISAC) has the right to choose any shipping carriers, as well as methods, to ship any order that is purchased through ISAC's website with free shipping.
Free Shipping w/ Shipping Insurance (Domestic only)
Buyers can choose to include free shipping with insurance to cover shipping problems (lost or damaged) . It is at ISAC's discretion, when shipping problem occurs, to refund or replace order whichever is the least costly.
International Shipments - DHL
We have incurred shipping insurance for international orders to the shipping costs to cover lost or damaged item(s). ISAC is not responsible for any damages or lost package in transit.
INTERNATIONAL CUSTOMERS BE ADVISED: buyer is responsible for any and all customs taxes/fees including brokerage fees, etc. WE WILL NOT skew invoice values for customers seeking lower customs taxation. This is a company policy and is also considered illegal.